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Refund Policy
We value the trust you place in XM8 Training School. This page explains when a refund is available and how to request one.
Formal written notice is required.
Email our office within the stated deadline to request a refund.
The complete policy
Thank you for the trust you have placed in the XM8 Training School for your Xactimate training. We take that trust very seriously and it is important to us that you are satisfied with your purchase. Please feel free to reach out to us via email or phone if you require assistance at any time.
Requesting a refund
If you require a refund please email our offices to put us on formal notice at: support@XM8trainingschool.com. Our refund policy is to refund 100% of your registration less a $50 Admin Fee if we are put on formal notice within three (3) days of your course start date. Failure to login, start, or finish the course does not make a student eligible for a refund. You do not have to have a specific reason for a refund BUT you must put us on formal written notice within three (3) days of your course start date.
No refunds will be issued for:
- Failure to login.
- Failure to complete a course.
- Failure to connect with the internet at your home, office, or wherever you intend to broadcast your scheduled class.
- Failure to download Xactimate Desktop on your computer.
- Failure to put XM8 Training School on formal written notice withing three (3) days of your course start date.
The 72-hour requirement
Remember, you put XM8 Training School on formal written notice within 72 hours of the start of the course date to be eligible for a refund by emailing to: support@XM8trainingschool.com.
Course-specific terms
Some courses or products may include more specific refund policies; please refer to any terms & conditions during course registration for further details or contact us with any questions prior to purchase.
Thanks again for your trust. We hope to earn it with every Course!
Ready to submit written notice?
Email our office directly to begin your request.